Each year, Quebec’s SADC and CAE network commissions a phone survey of some its members’ clients and partners by an independent firm.
The survey, conducted by SOM Research & Surveys, is aimed at assessing programs, actions and outcomes in the communities served by the SADCs and CAEs. It also sheds light on clients and partners’ satisfaction with the services they received.
This past June, the Coaticook SADC was selected for the yearly assessment.
The results are just in and are we very proud to present them to you. Our team works hard day in, day out to provide quality professional services to meet your needs.
In all, 63 phone interviews were held for the survey (response rate of 82.7%).
A total of 86.7% of the respondents reported being completely satisfied with the programs’ accessibility and 91.7%, completely satisfied with the team’s professionalism. The survey also revealed that 92.9% of respondents felt that the SADC thoroughly understood the needs that were expressed.
Support of the community
According to the same survey, the SADC’s community development programs have had very positive spinoffs in the community; SADC-related projects have fostered community engagement (84.6%), enabled partnerships to be developed between various organizations (88.5%), advanced knowledge development (92.3%), helped secure financing (57.7%), and allowed job maintenance or creation (76.9%).
As for the Stratégie jeunesse programs, the Investment Fund, and the technical assistance provided to businesses, the services received enabled the development of new services to the community (64.5%) or the expansion of existing business activities (100%). It is worth noting that 45.2% of the businesses were in the start-up phase when they received these services.
We would like to sincerely thank our clients and partners for having taken the time to answer the survey. Your feedback helps us make improvements so that we can provide you with even better services in the future.